Dalila's Kaftans
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Delivery

Delivery is made by courrier in 24hrs or standard delivery (we use, TNT, Hermes and Royal Mail),  deliveries are made as per your selection and pending on stock. Made-to-Measure Moroccan kaftans orders are processed withing 2-3 working days dispatched within 3/4 weeks. Should you need further information and to discuss delivery options please email us on [email protected]

FREE standard delivery applies to online orders above £10.

FREE UK next day delivery applies to online orders above £49.99 on orders placed before 14:00. Orders placed after 14:00 will be dispatched the following day.

We delivery to any countries, most within 24hrs via courrier 

Christmas 2015 deliveries last dates:

UK - order by 22nd December at 15:00 for Next day deliveries

International - order by 17th December for any 2015 deliveries

 

Dalilaskaftansdelivery

 

Returns

We expect all items including pre-order items sent back for a refund or exchange to be packed satisfactory and in the same condition as received, together with a duly completed returns form or otherwise a detailed dispatched note. 

The cost of your item will be refunded to the credit/debit card/paypal account used to make the purchase or in extreme circumstances by cheque or credit note. Delivery charges or return postal charges are not refunded, neither are any customs duties or taxes paid at the time of receiving your order. If an item has been modified, misused, damaged and / or is not in resalable condition we will not be able to provide a refund / replacement.

For hygiene reasons jewellery and scarves (as they can be used as headscarves) cannot be returned and refunded. It rarely happens and has only been reported twice, beads coming off garments do rarely occur, most likely due to rough shipping handling, it is not treated as a manufacturer fault and cannot be refunded, exchange may take place in extreme circumstances. Items on sales and Made-to-order are not refundable and are non-exchangeable. Refunds are processed within 14 days and any returns should be done within 14days, you have 7days to notify us of a return upon reception of your items.

Cancellation

Refunds of items cancelled can only be made before shipping take place within a 24hrs notice period for standard deliveries and provided your order has not been processed. Please note in any case as with any refunds it may take up to 10 working days for your funds to appear on your account.

*All items sent back for an refund or exchange must be within 14 days of receipt of goods.

 

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