Dalila's Kaftans
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Frequently Asked Questions

Q: Where are you based?

A: Dalila's Kaftans is an international supplier of kaftans dresses that delivers to any countries. With a growing list of approved stockists and local national helplines for 7 countries our operation is based in London, Croydon United Kingdom. For more information about our websites and approved stockists please visit our contact us page.

Q: Where are you from?

A: As an equal opportunity employer Dalila's Kaftans work with an international team of professional people from many countries. A reflection of the local community and the world we all now live in, a multicultural village.

Q: Where are your kaftans manufactured?

A: Our kaftans are ethically made in many countries including the United Kingdom, Morocco, Tunisia, India, Dubai, Pakistan and Indonesia. Each and every models would be made in a region specialised in the designated and specialised craftsmanship needed.

Q: Do you really do deliveries for FREE?

A: Yes, we only offer this FREE delivery facility in the United Kingdom (UK), sometimes elsewhere as part of very special promotions. For UK FREE next day delivery please order before 14:00. Weekend orders will be delivered on Tuesday. Please select the FREE UK delivery option at the checkout.

Q: I still haven't received my kaftans but dispatched was confirmed?

A: Delivery depends largely on (1) the shipping option selected standard or express, (2) your location and (3) the time of the year. Around Christmas and Holiday times, delays may occur so please allow plenty of time or select express delivery.

Q: I ordered a Made-to-Measure, when shall I receive it?

A: Made-to-Measure may take up to 4 weeks to be delivered, although we aim for 3 weeks. For updated information on your delivery, please feel free to call or email us.

Q: My discount voucher code does not work. Can you help?

A: Yes, please make sure first that you enter a correct and a valid voucher code. If still not successful, please send us a message via our website online chat facility. If you do send an email we shall try and answer as quickly as possible. However it may be quicker to use our online chat facility.

Q: I have seen kaftans similar to yours for much cheaper elsewhere. Why are yours more expensive?

A: As an established business Dalila's Kaftans provides original and ethically made kaftans at a reasonable price. You would not like want to wear for instance a kaftan that have been stained by child of forced labour. Please also consider overheads in providing the best service to you. On occassions, we do offer discount on some of our kaftans so we still remain a competitive and affordable high street and online choice.

Q: Do you wholesales?

A: Yes Dalila's Kaftans provides kaftans at wholesales price but only to approved stockists who have been selected to represents our brand. We are also sold on home shopping TV and other websites.

Q: How to become a stockists?

A: Please provide us with your business profile, ideally a business plan with details of your business status, ownership, trading history, kaftan models and quantity of interest via our online contact us form, with Approved Stockist in your subject headline.


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